fun to follow.  @FOXANDCATVINTAGE

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2153 Central Ave, Memphis, TN 38104 // (901) 409-6117

Site Content Owned and Designed by FOX+CATVINTAGE

 

CUSTOMER RELATIONS

PAYMENT

IN STORE 

we accept cash, all credit and debit cards, paypal, and check with proper ID. FOX+CATVINTAGE will reserve an item for 24 hours, with reserves extended upon request on a case by case basis. depending upon the length of the reserve, a non-refundable deposit of 20% may be required. please contact us if you would like to place an item on reserve. 

ONLINE PURCHASES

we are currently working towards a more comprehensive FOX+CATVINTAGE online and etsy shop, so we do apologize in advance for the limited selection offered at this time. etsy direct check-out accepts paypal and all major debit and credit cards, while our site currently only accepts paypal. if you see something on the website and/or posted on social media that you are interested in purchasing, please do not hesitate to send us a message. we can provide you details about measurements, price, etc, and are more than happy to set up payment and directly ship to you. 

 

RETURN POLICY

IN STORE

clothing must be returned within 3 days of purchase with original tags and in the same condition as when it was purchased for a return to be issued. we reserve the right to deny a return if the article of clothing appears to have been worn or was damaged after the time of purchase. in special cases, a store credit may be issued if an item is returned after 3 days of purchase. in this case, store credit will be valid for 90 days after date issued. 

after 3 days, store credit may be issued for a return at the discretion of the owner on a case by case basis. 

the following items are NOT available for return and are final sale.

        (1) jewelry, purses, shoes or other accessories 

        (2) antique items 1930s + older

        (3) sale or clearance items

 

ONLINE

all online sales are final, however, we will take into consideration exchanges/store credits if an item is grossly misrepresented. exchanges are handled on a case by case basis and you must contact us within 48 hours of your order being delivered. after the two-day window of your item being delivered, exchanges / store credit will not be considered.

sale items purchased online are final sale. 

 

RETURN SHIPPING

buyer is responsible for shipping costs when returning a purchase. shipping costs are non-refundable, and it is the responsibility of the buyer to pay for any return shipping costs. FOX+CATVINTAGE is not responsible for any loss or damage of a returned item, therefore we strongly recommend providing tracking information and purchasing any additional shipping insurance equivalent to the value of the item. 

 

RESTOCK FEE

all orders handled as an exchange / store credit will be charged with a 10% restocking fee. 

 

BUYING

FOX+CATVINTAGE does purchase vintage (at least 20 years old) from individuals, paid with cash or check. items need not be in perfect condition, as we are well versed in the art of stain removal and garment repair. please note, however, that major flaws or fixes are factored into any offer for purchase that is made to a seller. if you have an enormous amount of pieces, please do not hesitate to inquire about a house call. we do ask that you please call 48 hours in advance before bringing anything in and give us at least 24 hours to review the items after dropping them off. 

 

 

LAYAWAY

layaway is only available for Items over $400. To put an item on layaway requires a 20% non-refundable deposit. once the deposit is paid, the item will be put on hold and cannot be purchased by anyone else for 60 days. the remaining balance on your layaway order will be billed to a credit card or paypal, your choice. we will set up a plan for you to pay in 8 equal weekly installments. the first payment is processed one week after your initial deposit was paid.

 

if you will not need 60 days to pay for your order, you can always pay off your layaway early with no penalty and receive your item early.  

If you need to cancel your layaway, we will refund you your payments minus the 20% initial non-refundable deposit.

 

after an item is purchased in full on layaway, it is final sale. 

 

 

 

SHIPPING

all items purchased online, on etsy or over the phone are shipped domestic and international via USPS first class, priority mail, or parcel post (for heavier items)  unless the buyer specifically requests another method of shipment. please contact us about express shipping details and prices.

 

processing time for shipment is 1-3 business days. there is an additional fee for shipping an item the same day it was purchased. any and all international customs fees are the responsibility of the buyer. FOX+CATVINTAGE is not responsible for any lost or stolen items.